Tally: Support
Last updated 5 November 2026.
Contact us
Email support@setout.ai. Tell us what happened, your app version (shown at the bottom of Settings) and your iOS or Android version. Settings → Contact support fills in the app version for you. Please don't send your trip dates unless you need to.
Common questions
Do I need an account?
No. Tally has no account or sign-in. Buying Tally Planning uses your Apple ID or Google account.
Does Tally send my trips online?
No. Your trips, countries, dates and counts stay on your phone. Tally sends limited usage events and crash reports that never include them.
How do I restore Tally Planning?
Sign in with the same Apple ID or Google account you bought it with, then tap Restore purchases in Settings.
How do I cancel the yearly plan?
On iPhone, open the Settings app, tap your name, then Subscriptions. On Android, open Google Play, tap your profile picture, then Payments & subscriptions → Subscriptions. Deleting the app does not cancel it.
How do I delete my data?
Delete a trip from its edit screen, or delete the app to remove everything stored on your phone. To ask us to delete analytics or crash data, email us at the address above.