Plamp: Support
Last updated 5 November 2026.
Contact us
Email support@setout.ai. Tell us what happened, your app version (shown at the bottom of Settings) and your iOS version. Settings → Contact support opens a message to us. Please don't send plant photos unless we ask.
Common questions
Do I need an account?
No. Plamp has no sign-in. It creates an anonymous ID behind the scenes so our server can count your identifications.
What do I get for free?
One plant identification. After that, Plamp needs Plamp Pro: weekly, monthly, or yearly with a 7-day free trial if you are eligible.
How do I get a better identification?
Photograph one plant in good light, filling the frame. Add a close-up of a leaf, and a flower if it has one. If Plamp is unsure, it tells you which photo to take next.
Is a health check a diagnosis?
No. It lists possible causes from your photos and a plan to try. Check the plant yourself, and ask a local nursery or plant expert if it keeps getting worse.
Is this plant safe for my cat or dog?
Plamp shows the ASPCA's listing for the identified plant, which is only as good as the identification. It is not veterinary advice. If a pet may have eaten a plant, contact your vet or an animal poison control service right away.
How do I restore Plamp Pro?
Sign in with the same Apple ID you bought it with, then tap Restore on the Plamp Pro screen.
How do I cancel my subscription?
Open the iPhone Settings app, tap your name, then Subscriptions. Deleting the app or your data does not cancel it.
How do I delete my data?
Open Settings → Delete my data. It deletes your plants and photos on your iPhone, and the photos, usage counts and subscription records on our server. Do this before removing the app: once the app is gone we can't find its server data. To ask about analytics or crash data, email us at the address above.